Refund & Cancellation Policy

This policy explains your legal right to cancel, our voluntary 14-day guarantee and what to do if something is wrong with a course. Our guarantee is in addition to your legal rights, never instead of them.

1. Your legal right to cancel

When you buy digital content online, the law normally gives you 14 days to change your mind, starting the day after your order is confirmed (the Consumer Contracts Regulations 2013).

Our courses are available immediately after purchase. At checkout we ask you to confirm two things:

• that you want access to begin straight away, within the 14 days;
• that you understand you will lose your right to cancel once access begins.

We confirm this in your order confirmation email. Because you give that consent and acknowledgement, the legal right to cancel ends when the course becomes available to you. Our voluntary guarantee in section 2 still applies.

2. Our voluntary 14-day guarantee

We want you to be happy with your course. As well as your legal rights, we offer a full refund if both of the following apply:

1. you ask within 14 days of your purchase date;
2. you have not accessed or downloaded any of the course’s downloadable materials (for example, its ebook, workbook or templates).

We check this using the download records for your order.

If something exceptional has happened, such as a duplicate purchase or a technical problem that stopped you using the course, please tell us. We will consider your request fairly even if it falls outside these conditions.

This guarantee is voluntary. Its conditions apply only to it, and they never reduce your rights under sections 1 and 3.

3. If a course is faulty or not as described

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, contact us. You are entitled to a repair or replacement and, if that is not possible or does not fix the problem within a reasonable time and without significant inconvenience, to a price reduction, which can be up to a full refund.

These rights apply whether or not you meet the guarantee conditions, and whether or not you have accessed or downloaded the course.

4. How to ask for a refund or cancel

Email support@giglad.com from the email address on your account. Include your order number and, if you wish, a short reason. You can also use the wording below:

To GIGLAD GROUP LTD, Flat 68, Westbourne Heights, 2-6 Prince of Wales Road, Bournemouth, England, BH4 9HE, support@giglad.com:
I hereby give notice that I cancel my contract for the supply of the following digital content: [course name], ordered on [date], order number [number].
Name: [your name]. Email address used for the order: [your email]. Date: [today’s date].

5. How refunds are paid

• We refund the full amount you paid for the course, to the payment method you used. There is no fee.
• For a cancellation within the legal 14-day period, we refund within 14 days of your telling us. For a guarantee or faulty-content refund, we refund within 14 days of agreeing it.
• Your bank or card provider may take a few extra days to show the refund.

6. What happens after a refund

• Full refund: access to the course and its downloads ends, and any certificate issued for it is revoked. Anyone checking that certificate will then see it as revoked.
• Refund of one course in an order with several courses: access ends for that course only.
• Partial refund of the price, for example a goodwill amount: you keep access.
• Disputed payment (chargeback): access is paused while the dispute is open.

7. Fair use

We may decline guarantee requests that are clearly abusive, for example repeated purchases and refunds of the same course. This never affects your legal rights.

8. Questions

If you are not sure whether you can get a refund, email support@giglad.com and we will explain your options.

Effective date: 4 November 2026.