How Can We Help You?

Browse Explore Courses, open the course you want and add it to your cart, then complete checkout. Payments are processed securely by Stripe.

Once your payment is confirmed, your course is available in your account.

Yes. Your account is where your courses, downloads and orders are kept. If you don't have one yet, you can create it during checkout.

Sign in and open My Learning. Courses with online lessons are listed there. Downloadable materials are in Downloads.

If a course you bought doesn't appear, email support@giglad.com with your order number.

Yes. Online lessons aren't scheduled, so you can study when it suits you. Your progress is saved, so you can pick up where you left off.

Sign in and open My Learning. It lists your courses with your progress in each. Your orders are in My Purchases.

Yes. GigLad Learning works in the web browser on phones, tablets and computers. Sign in with the same account on each device. To open downloaded PDFs, you need a PDF viewer, which most phones already have.

Refresh the page first. If that doesn't help:

• Check that you're signed in to the account you used to buy the course.
• Try another browser, or clear your browser's cache.
• Check your internet connection.

If the lesson still won't load, email support@giglad.com with the course name, the lesson and the device and browser you're using.

My Learning shows how far you are through each course. Inside a course, select Mark complete & continue at the end of each lesson. The lesson is then counted as completed and you move to the next one.

Sign in and open Downloads in your account. It lists the files included with the courses you've bought. What's included varies by course.

Course files are protected, so they only download when you're signed in to the account that bought them. Open them from your Downloads page each time rather than from a saved link.

If a file still won't download, try another browser, then email support@giglad.com with your order number and the file name.

No. Purchased course materials are intended for the purchaser's personal use and should not be shared, redistributed or resold. If you need access for a colleague or team, please contact support@giglad.com.

Some courses include a final assessment; it depends on the course. Where a course has one, you'll find it in My Learning with the course. Before you start, it shows the pass mark and how many attempts you have.

On some courses, the assessment unlocks once you've completed the required lessons.

Some courses offer a certificate of completion. To receive one, you must meet the course's completion requirements. These may include completing the required lessons and passing the final assessment, where applicable.

Once you've met the requirements, open Certificates in My Learning to print or download your certificate.

No. GigLad certificates are certificates of completion. They confirm that you completed a GigLad Learning course; they aren't independently accredited qualifications.

Payments are processed securely by Stripe. The payment options available to you are shown at checkout.

Sign in and open My Purchases in your account. It lists your orders, and each one opens to show its details.

Check your card details and billing address, then try again. If it fails again, your bank may have declined the payment, so check with your bank or use another card.

Your course is added to your account only once payment is confirmed. If you've been charged but can't see your course, email support@giglad.com with your order number.

For refund questions, email support@giglad.com with your order number and the reason for your request, and our team will look into it.

Go to the sign-in page and reset your password. Enter your username or email address and we'll email you a link to choose a new password. If it doesn't arrive, check your spam or junk folder.

Sign in and open Profile & Settings in your account. You can change your name, display name, email address and password there.

Email support@giglad.com. Include the email address on your account and, where it applies, your order number and the course name, so we can help you quickly.