These terms explain how GigLad Learning works when you create an account, buy a course and learn with us. Please read them before you buy. They do not affect your legal rights as a consumer.
1. Who we are
GigLad Learning (learn.giglad.com) is operated by GIGLAD GROUP LTD, a company registered in England and Wales under company number 17558351, with its registered office at Flat 68, Westbourne Heights, 2-6 Prince of Wales Road, Bournemouth, England, BH4 9HE.
In these terms, “we”, “us” and “our” mean GIGLAD GROUP LTD, and “you” means the person using GigLad Learning. You can contact us at support@giglad.com.
2. Using these terms
These terms apply when you use learn.giglad.com and when you buy a course from us. When you place an order, you will be asked to agree to them. Please also read our Privacy Policy and our Refund & Cancellation Policy.
3. Your account
- You need a GigLad Learning account to buy and access courses. It is created during checkout.
- Please give accurate details and keep your password private. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
- You must be at least 18 years old to create an account and buy courses.
4. Our courses
Each course page describes what the course includes. Depending on the course, this can include online lessons, downloadable materials such as ebooks, workbooks and checklists, a final assessment and a certificate of completion. Not every course includes every item, so please check the course page before you buy.
We may update, correct or improve course content over time. If a change significantly reduces what you bought, please contact us. Your rights described in section 10 still apply.
Our courses provide education and practical guidance. They do not guarantee a job, a qualification, a particular income or business results. What you achieve depends on many things outside our control.
5. Prices and payment
- Prices are shown in pounds sterling (GBP) on the course page and at checkout. The price you pay is the one shown at checkout when you place your order. GIGLAD GROUP LTD is not registered for VAT, so no VAT is added to our prices.
- Payments are processed securely by Stripe. The payment methods available to you are shown at checkout. We do not see or store your full card number.
- Your contract with us is formed when we confirm your order after your payment has been accepted.
- If we discover an obvious pricing error before your order is confirmed, we will tell you and you may choose not to go ahead.
- Our courses can be bought from the countries shown in the country list at checkout. If your country is not listed, we cannot accept your order yet, and no payment is taken. Please give your real billing country. If an order’s details suggest it was placed from a country we do not sell to, we may cancel it and give you a full refund.
- Prices are charged in pounds sterling (GBP). Your bank or payment provider may apply currency conversion charges or transaction fees when paying in another currency.
6. Access to your course
Once your payment is confirmed, your course becomes available in your account: online lessons, the final assessment and your certificate in My Learning, and downloadable materials under Downloads. Downloads are protected, and you need to be signed in to the account that bought them.
You keep access to a course you have bought for as long as the course remains available on GigLad Learning.
If a payment is disputed with your bank or card provider, access may be paused until the dispute is resolved.
At checkout you will be asked to confirm that you want immediate access and that you understand you lose your right to cancel once access begins. See our Refund & Cancellation Policy.
7. Your licence to use course materials
When you buy a course, we give you a personal, non-exclusive, non-transferable licence to access and use its content for your own learning. You must not share, copy for others, redistribute, resell, publish or upload course materials, or share your account login. If you need access for a colleague or team, please contact support@giglad.com.
All course content, branding and website material belong to us or our licensors. Nothing in these terms transfers ownership to you.
8. Assessments and certificates
- Courses include a final assessment. Its pass mark and whether you can retake it are shown before you start.
- A certificate of completion is issued when you meet the course’s completion requirements: completing the required lessons and passing the final assessment.
- GigLad certificates are certificates of completion. They are not independently accredited qualifications.
- If an order is fully refunded, access to the course ends and any certificate issued for it is revoked. Anyone checking that certificate will then see it as revoked. We may also revoke a certificate obtained by misuse, for example by sharing an account.
9. Cancellations and refunds
Your right to cancel, our voluntary 14-day guarantee and how to ask for a refund are explained in our Refund & Cancellation Policy, which forms part of these terms.
10. If something is wrong with your course
We must provide digital content that is as described, fit for purpose and of satisfactory quality. If it is not, please contact us. Under the Consumer Rights Act 2015, you may be entitled to a repair or replacement and, if that is not possible or does not fix the problem, a price reduction or refund. Our voluntary guarantee never limits these rights. For more information about your rights, visit Citizens Advice.
11. Acceptable use
Please use GigLad Learning lawfully and respectfully. You must not try to get around access controls or download protection, interfere with the website’s security or operation, use automated tools to copy content, or submit content that is unlawful or abusive.
12. Suspending or closing accounts
We may suspend or close an account if there is a serious or repeated breach of these terms, such as sharing course materials or accounts, or fraud. Where reasonable, we will tell you first and give you a chance to put things right. You can ask us to close your account at any time by emailing support@giglad.com.
13. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to digital content.
We provide the website and courses for domestic and private learning use. We are not responsible for business losses, such as lost profit or lost business opportunity, where you use our courses for business purposes.
If defective digital content we supply damages a device or other digital content that belongs to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
14. Changes to these terms
We may update these terms, for example to reflect changes in the law or in how GigLad Learning works. The version that applies to your order is the one in force when you placed it. We will give reasonable notice of significant changes that affect courses you have already bought.
15. Complaints
If you have a problem, please email support@giglad.com with your order number, and we will try to resolve it.
16. Law and courts
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts there.
If you live outside the UK, you may also have rights under the consumer laws of the country where you live that cannot be excluded or limited by agreement. Nothing in these terms affects those rights.