Privacy Policy

This policy explains what personal information GigLad Learning (learn.giglad.com) collects, why, who it is shared with and the rights you have.

1. Who we are

GigLad Learning is operated by GIGLAD GROUP LTD, a company registered in England and Wales, company number 17558351. Registered office: Flat 68, Westbourne Heights, 2-6 Prince of Wales Road, Bournemouth, England, BH4 9HE.

GIGLAD GROUP LTD is the controller of the personal information described in this policy. For any privacy question or request, email support@giglad.com.

2. Information we collect

Your account

Your name, email address, username and password. Passwords are stored in encrypted (hashed) form, and we cannot see them.

Orders and payments

The courses you buy, order numbers, amounts, dates and the billing details you enter at checkout, and a record of the consent you give at checkout to immediate access. Payments are handled by Stripe. We do not receive or store your full card number. Stripe shares limited details with us, such as the card type and last four digits, so we can identify the payment. If you choose to save a card for future purchases, it is stored by Stripe, not by us.

Your learning

Which courses you are enrolled in, the lessons you have completed, your assessment attempts, answers and results, course completion records and any certificates issued. A certificate shows the name you confirm, the course, the date and a certificate ID. We also record when your course files are downloaded.

Messages to support

If you email support@giglad.com, we receive your email address, your name if you include it, and your message.

Technical information

Like most websites, our web server records technical information such as IP addresses, browser details and the pages requested. This is used for security and to keep the site working.

3. How we use your information and our lawful bases

To provide your account, courses, downloads, assessments and certificates, and to process orders and refunds: necessary for our contract with you.
To keep accounting and tax records: to meet our legal obligations.
To answer support requests, keep the website secure and prevent fraud and misuse: our legitimate interests, balanced against your rights.
To send service emails about your account and orders (for example, order confirmations and password resets): necessary for our contract with you.

We do not send marketing emails.

4. Certificate checks

If you have a GigLad certificate, someone you share it with, such as an employer, can check that it is genuine. They need both its certificate ID and the family name printed on it. The check shows only the certificate’s status, the printed name, the course and the date. It never shows your email address, account details, scores or order details.

5. Cookies

We use only cookies that are strictly necessary for the website to work. These do not need your consent:

Sign-in cookies (names beginning wordpress_), to keep you signed in securely.
Cart and session cookies (names beginning wp_woocommerce_session_ or woocommerce_), to remember your cart and keep checkout working.
Payment security cookies set by our payment provider Stripe when you pay, to process the payment securely and prevent fraud.

We do not use analytics, advertising or tracking cookies.

We do not sell your personal information. We share it only with service providers who help us run GigLad Learning, and only as needed:

DreamHost hosts the website and our email, including the support mailbox and the emails we send you.
Stripe processes payments, stores any card you choose to save and helps prevent fraud. Stripe is also responsible for some payment information under its own privacy policy.
Gravatar (Automattic): your profile picture in My Learning is loaded from Gravatar, which receives a coded (hashed) version of your email address.
Professional advisers, such as accountants, and authorities where the law requires it.

7. Where your information is processed

Some of our service providers, including our hosting and email provider, may process your information outside the UK. To ask how your information is protected when this happens, email support@giglad.com.

8. How long we keep information

Account and learning records: while your account is open. You can ask us to close your account at any time.
Order and payment records: for as long as the law requires us to keep accounting and tax records.
Certificates: kept so they can be checked, unless you ask us to remove them. When removed, a certificate is anonymised or deleted.
Emails to support: for as long as we need them to deal with your enquiry and any follow-up.
Learning activity log: 24 months, after which entries are deleted automatically.
Server records: for the limited period our host keeps them for security and troubleshooting.

9. Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable form. Some rights have exceptions. For example, we must keep order records for tax purposes. When we delete learning data, we remove your progress and assessment answers, and certificates are anonymised or deleted.

To make a request, email support@giglad.com. We will respond within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ico.org.uk). We would appreciate the chance to help first.

10. Children

GigLad Learning is for adults. You must be at least 18 to create an account or buy a course, and we do not knowingly collect information about children.

11. Security

We use secure connections (HTTPS), protected downloads and access controls on our systems. Card payments are handled by Stripe. No method of storage or transmission is completely secure, but we work to protect your information.

12. Changes to this policy

We will update this policy when how we use information changes, and show the date of the latest version below.

Last updated: 4 November 2026.